Travel Nursing Contract Cancelled

Travel Nursing Contract Cancelled?

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Travel nursing contracts get cancelled occasionally. Contracts can be cancelled for many reasons and both the travel nurse and the travel nursing company can be negatively affected. Understanding all of the issues at play will help travel nurses navigate this difficult situation successfully.

Non-financial issues when a travel nursing contract is cancelled

When a contract is cancelled, the agency and you as a travel nurse are both at risk. First, there are non-financial costs associated with contract cancellations. The agency’s relationship with their client hospital could be strained depending on the reason the contract was cancelled. Agencies can lose contracts with hospitals if they repeatedly send employees who encounter problems.

Meanwhile, there are a host of potential non-financial costs for you. On rare occasions, a cancellation can lead to action against your license. Cancellations also make it very difficult to secure a reference for the assignment in question, and references are very important for travelers.

Perhaps the most difficult non-financial issue for you is that cancellations can make it very difficult to decide whether or not to include the assignment in question on your resume or future job applications. If you include it, then you maybe required to provide a reference for it, or be forced to explain why the engagement was so short. If you don’t include it, you may end up with a larger than desired gap in your employment history to explain.

Moreover, many job applications these days require that every last bit of employment history be included. These applications typically include a clause that makes withholding employment information a terminable offense. Of course, the potential employer would have to verify that you were indeed employed at the hospital in question. This would be extremely difficult considering that hospitals aren’t the ones who verify your travel employment history, agencies are. And agencies typically don’t verify every single assignment. Instead, they typically verify your dates of employment and may attest to your overall performance while under their employ.

Financial risks when a travel nursing contract is cancelled

Of course, there are also financial risks associated with contract cancellations. Depending on how the contract was structured, the agency could be responsible for expenses related to travel costs, housing, compliance and credentialing, and other upfront costs. Remember, the agency must be able to bill for hours worked in order to cover its expenses.

Additionally, the agency may be charged a cancellation fee by the hospital. Cancellation fees are typically included in the contract between the hospital and agency. It’s common for the cancellation fee to equal 1 to 2 weeks worth of billing for the contract in question. These fees are typically triggered if the traveler is the one who cancels the contract.

However, it’s important to point out that the contract between the hospital and agency may also include a cancellation penalty that must be paid to the agency if the hospital cancels the contract. These cancellation fees are designed to cover costs that the agency may have incurred in getting everything ready for the assignment. These fees are typically in force one week prior to the travel assignment start date.

Of course, you can also be on the hook for various expenses when a contract is cancelled depending on how the contract was structured. In fact, you could be on the hook for all the same expenses as the agency. For example, if you provided your own housing, then you may have paid for an entire month’s rent plus a security deposit. If your contract is cancelled in the first week of the month, then it will be very difficult for you to get your money back. Moreover, you may have signed a lease, which exposes you to even greater financial risk.

Meanwhile, both you and the agency will be missing out on anticipated revenue. You won’t have income coming in until you’re able to start your next contract. The agency’s side of this a little more complex. If the agency finds you a new contract, then the agency will start earning revenue again. Also, if the agency finds a replacement to take over the assignment, then they’ll start earning revenue again. If they fail to do either, then they lose out altogether.

What does your travel nursing contract say about cancellations?

Travel contracts always include a clause pertaining to cancellations. In most cases, cancellation clauses are designed to protect the agency. These clauses typically point out that the agency incurs costs related to the assignment. The clause may state that you agree to reimburse the agency for all expenses incurred on your behalf if the contract is cancelled by the agency or the hospital for “good cause.” “Good cause” is often defined as willful disregard for duty, repeated performance issues, and/or criminal activity.

Of course, it’s also possible for you as a traveler to cancel the contract. The cancellation clause sometimes deals with this situation exactly the same way it does for “good cause” cancellations. However, in some cases, the cancellation clause will include an additional cancellation fee, on top of the expense reimbursements, if the contract is cancelled by the traveler.

These additional cancellation fees are typically designed to cover the fee that the agency might be charged by the hospital if you cancel the contract. Sometimes, there will even be a stipulation granting the agency authorization to withhold the fee from your paycheck. However, it’s important to note that there are laws in many states prohibiting this activity regardless of its inclusion in a contract.

As mentioned previously, contract cancellation clauses are there to cover the agency. On the flip-side, you will rarely if ever see cancellation clauses designed to cover the traveler for any potential expenses they may incur as the result of a cancellation. Agencies often justify this by arguing that there is no need for a clause to protect the traveler because there is no way the agency would ever cancel a contract without cause. After all, agencies are in the business of getting people to work. However, as we will discuss below, there are a number of scenarios in which a contract cancellation is out of the agency’s control.

Travel nursing contract cancellation scenarios

There are myriad scenarios in which contracts can be cancelled. Each scenario has different ramifications. We’re going to classify contract cancellations into 4 categories for organizational purposes.

Contract cancelled for cause

“Good cause” is perhaps the most common reason that contracts are cancelled. In this scenario, the hospital or agency cancels the contract. As mentioned above, “good cause” is typically defined by the contract as willful disregard for duty, repeated performance issues, and/or criminal activity. In our experience, we’ve worked with folks who have been cancelled for attendance issues, medication errors, routine disregard for hospital policy, patient abandonment, and discovery of action against a license among other reasons.

Sometimes, “good cause” is a really good cause. In such circumstance, the traveler understands that the contract cancellation was justified. In the worst case scenarios, the traveler could be flagged as “Do Not Return” by the hospital and/or the agency.

Other times, “good cause” may seem like a bunch of hogwash. It may appear as though the hospital cited good cause, when in reality, they just had a major drop in census and wanted to avoid paying the agency a penalty fee for cancelling the contract. Unfortunately, there is very little the agency or you can do in these situations, so once the contract is cancelled it is typically a done deal.

Different agencies will handle the notification and documentation of “good cause” cancellations in different ways. JCAHO standards require that agencies maintain a protocol for these scenarios. The most common sequence of events is one in which the hospital notifies the agency of the cancellation immediately, the agency then notifies the traveler immediately, the hospital then sends a report to the agency, an agency clinician discusses the hospital’s report with you and gets your side of the story, and the agency clinician files all the details in a report for the agency.

Again, this isn’t required, but it is common. Travel nurses often want to get feedback about a cancellation. They want to understand what happened so they can grow from it. If you’re not getting any feedback about your cancelled contract, then you might try inquiring about the agency’s JCAHO policies on handling these cases. That might be all the agency needs to hear to get a report to you.

Of course, there’s still the issue of financial penalties and fees to contend with. Here again, different agencies are going to handle this in different ways. Often times, agencies will consider the details of the cancellation when determining their actions. If the circumstances were totally egregious, then the agency might take a more strict approach. If the circumstances were on the mild side, then the agency will usually be more lenient. In the end, you may not be subject to any financial ramifications at all.

You have two advantages working in your favor. First, the agency is going to want to continue to work with you assuming that the cause of the cancellation wasn’t egregious. They can make up for any money they stand to lose on a cancelled contract if you work another contract with them. The better they treat you, the better their chances of putting you back to work.

Second, it’s not easy to go after people in court over contract disputes. Remember, many, if not most, states have laws making it illegal to garnish wages without a court order. If your wages are garnished, then you should definitely check with the state’s Labor Relations Board. Most of the time, simply receiving notification from the LRB is enough to get an agency to return the garnished money. And agencies typically don’t have the time or resources to undertake a court case.

Contract cancelled by hospital without good cause

Unfortunately, contracts are sometimes cancelled by hospitals without good cause. For example, the hospital may cancel a contract early because census dropped too low. In this case, they may have determined that cancelling the contract was the cheapest route to take.

Contracts can also be cancelled at the last minute before they’re scheduled to start. Last minute cancellations are typically considered  to be within 1 to 2 weeks of the contract’s scheduled start date. This happens frequently with EMR conversion contracts. Converting to a new EMR system is a huge undertaking for a hospital. There are many factors that cause the conversion to be pushed back and travel contracts are cancelled when it happens.

Remember there is sometimes a cancellation fee included in the contract between the agency and hospital that requires the hospital to pay a penalty if the contract is cancelled without cause. These clauses are typically in force as early as 1 to 2 weeks before the assignment start date.

Unfortunately, it’s very rare for an agency to compensate travel nurses in any way under such circumstances. Often times, the agency is unable to collect the penalty from the hospital simply because the hospital refuses to pay. Other times, the agency uses the penalty fees to cover its own costs.

Contract cancelled due to failed exams

Sometimes, contracts are cancelled because an exam is failed during orientation. For example, the facility may administer an EKG exam or a PBDS exam during orientation and cancel the contract if the exam is failed. This is why it’s so important to ask about exams during the interview.

While this may qualify as “good cause”, it’s also something that your recruiter should notify you about prior to your signing a contract. In fact, it’s in the agency’s best interest to know about this possibility and inform you about it. When this doesn’t happen, travel nurses are justified in feeling that such a cancellation is the agency’s fault. You most likely would have passed the exam had you known it was going to be administered.

Contract cancelled by travel nurse

Of course, it’s always possible that you decide to cancel the contract from your end. We’ve covered the various scenarios that can cause this to happen, so we won’t rehash all the issues here. However, one scenario bears special attention in the context of this topic.

You might feel that the facility is breaching the contract and they may very well be breaching the contract. They could be scheduling you for different shifts or not honoring days off they had a agreed to during the interview. Or, worse yet, you might feel that the hospital is putting you in situations that are jeopardizing your nursing license. You may cancel the contract as a result.

Travel nurses often feel that they should be compensated to cover expenses they may incur as a result of such a cancellation. While we agree with them, the truth is, as mentioned previously, the contract rarely if ever includes any provisions protecting the travel nurse in such scenarios.

Some travelers point to the “guaranteed hours” clause of the contract as proof that the agency is required to pay them in cases where the contract is cancelled without cause or due to breach of contract by the hospital. However, there is typically an “At will employment” clause or some other clause that allows the agency nullify the contract without cause. Such clauses are typically designed to supersede the  “guaranteed hours” clause.

Tips for travel nursing contract cancellations

As you can see, both travel nurses and agencies are exposed when a contract is cancelled. The difference is that the contract typically includes a clause to protect the agency but not the traveler. While agencies may not enforce the clause very often, it is there for them should they decide to do so. So what can you do to minimize your exposure?

First, try to insert a protection clause for yourself in the contract. When you receive a travel contract, review the cancellation clause. Then, draw up a clause that mimics the language but applies to you. The goal would be to ensure that your uncovered out-of-pocket costs are covered if the contract is cancelled without cause. For example, you may incur unexpected travel expenses if you have to return home, expenses that would have otherwise been covered if the contract wasn’t cancelled.

Second, you should always consider the risk of cancellation when you secure your own lodging. Many tout the cost savings and additional income realized from providing your own lodging. However, you are at risk if you secure your own housing. In fact, agencies love it when you secure your own housing. They realize that housing is one of the biggest financial risks for them.

You can still secure your own housing. However, it’s best to work with month-to-month situations as opposed to leases. This is one reason why Extended Stay type hotels are great options for travelers. They tend to charge weekly. If you must lease an apartment, ask the leasing agent if their leases include an early termination clause or a penalty clause in case your contract is cancelled.

Third, always try to get references early on in the assignment. You can use our travel nurse reference form if you don’t have your own. Simply ask a charge nurse or higher to evaluate you and provide them with the form. Typically, these forms will suffice an agency’s or a hospital’s reference requirement.

Fourth, always have your documents ready to go for a quick start. This helps minimize the time it will take to start your next assignment. You can use BluePipes for free to manage your own application, skills checklists and resume. And soon, we’ll have a free document storage system as well.

Finally, work with as many recruiters as you can. More recruiters means better exposure to the job market. You can use BluePipes to connect with recruiters and centrally manage your communication without compromising your own personal contact information.

As always, we’d love you hear your feedback, Please post your questions or comments regarding this issue in the comments section below.

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14 replies
  1. Angela Zavislak-Miller says:

    Hello, My contract, along with 13 other nurses, was cancelled. We are not sure who cancelled our contract, the hospital or the agency.(Agency is not communicating with us) We were all contracted in the US Virgin Islands and were told by our agency, in writing that we were all to STAY and work our assigned shifts throughout Hurricane Irma, and if the Employee cancelled there were monetary consequences for our actions. There is NOTHING in the contract stating what happens if the agency or hospital cancels. Now the agency is not paying us because they state they can not verify the hours we worked before, during and after the hurricane. Our contracts were cancelled right after the hurricane hit, and we were notified via text message, which very few of us actually received because there was no communications after the hurricane devastated the islands. No internet, no phone, no cell service. Most of us only found out via word of mouth. It was days later that most of us actually were able to make official contact with our agency. Question: how can they not pay us since Sept 2nd? The agency states they can’t verify hours with hospital…as of this writing, the islands STILL don’t have communications with the agency and there is no way to verify our hours worked! Is the agency responsible for paying us to the end of the contract? They have not paid housing stipends for September, but we all had to pay our rent Sept. 1st. We are all at a loss as what to do? Please advise! We are all desperate!

    Reply
    • Kyle Schmidt says:

      Wow, I’m so sorry to hear about this. Thanks for sharing. Typically, agencies are governed by the labor laws and regulations of the state in which they are staffing. My sincerest apologies, but I’m not familiar with the regulations in the Virgin Islands so I can’t say for sure what they’re legally required to do. However, from a service standpoint, they should certainly find an alternative to get you paid for the hours they are unable to verify at this time. They will certainly be able to verify those hours at some point, so they should just step up in good faith.

      As for the cancellations, unfortunately, this is one of the major pitfalls of travel nursing that the industry simply refuses to acknowledge. As you’ve stated, there is no clause in your contract holding the agency or hospital accountable for contract cancellations.

      I’d recommend giving them one last opportunity to make things right. Let them know you’ll be putting them on-blast on social media is they can’t come to a viable resolution. If they fail, then you might consider taking your issue to the travel nursing community via social media. That might turn the screws enough to get them to offer an amenable solution. Other than that, you’ll need to seek a legal remedy. My guess is that you’ll need to approach the whatever government body is responsible for these issues in the Virgin Islands.

      I wish I had a more specific and useful response. My sincerest apologies for the situation you all are in. You most certainly deserve to be treated better!

      Reply
  2. Michelle says:

    Yesterday I found out my contract wad suddenly cancelled after being at the facility fir over a month. My recruitet claimed they said I was easily overwhelmed and left a critical patient unattended, leaving my co-workers to care for last week. And how I had to be reassigned because I couldnt handle the workload. All of this is false and never happened, which blindsided me!. I heard the facility was not renewing a lot of contracts but this is totally low. Never in my 16 years of nursing and working various contracts have I ever performed poor care. The agency is investigating it with the account manager there,as thwre was another nurse working named Michelle. However, I dont think I would feel comfortable going back, especially after they made up these lies and cancellex me. I had no issues whatsoever wth any patient and would never do the things they said. I miss lunch sometimes just to make sure my patients get extra care and have handled the toughess assignments in my career with no problems. If they say it is mixup should I decline going back?

    Reply
    • Kyle Schmidt says:

      I’m really sorry to hear about this, Michelle. I dealt with a couple of similar issues back in my recruitment days where the facility mixed up one nurse with another and cancelled the wrong nurse. It was worked out in both cases. My recommendation would be to complete the contract if it was in fact a mix-up. There are typically several layers of communication between the managers and the agencies, so mix-ups happen quite often in many different scenarios. I hope this helps!

      Reply
  3. Steve Eck says:

    I relocated to another state for a three month assignment. One month into the contract the hospital cancelled not only my contract, but ANOTHER nurse from the same agency. They trumped up reasons (anxiety, unable to circulate?!?) I am stuck in another state in limbo. My agency which was at first very sensitive is now unresponsive. I am devastated and disheartened by this entire experience and I am not even sure where to begin. I don’t have the funds to pay back of the fees, etc.

    Reply
    • Kyle Schmidt says:

      We’re so sorry to hear this, Steve. If the agency is unresponsive, then you should have no trouble filing an unemployment claim and having it approved. While this won’t provide immediate assistance, it will help you catch up with your finances in the long run. In the mean time, you might consider looking into rapid response assignments or strike nursing. The reason: companies and hospitals are looking for people to start immediately and are much more willing to pay the upfront costs like travel expenses and licensing fees for these jobs. You can check with Fastaff and review this article for more information on strike nursing. I hope this helps!

      Reply
  4. Meagan says:

    My contract was just cancelled 1 week into my second 13 week contract. I had missed s week of work due to a health problem. My supervisor haf told me not to worry just get better. Today i eas told my contract was dropped due to my health. I was on my way to work. Anything i can do?

    Reply
    • Kyle Schmidt says:

      Hey Meagan,

      We’re really sorry to hear that. Typically, there aren’t any clauses in the contract between the travel nurse and the agency that would provide any recourse for such situations. The reality is that these contracts are fairly one-sided when it comes to the issue of cancellations. That said, often times there is a clause in the contract between the hospital and the agency that allows the agency to bill for 1 to 2 weeks worth of billing in the event that the hospital cancels a contract without cause. Some agencies are willing to provide a portion of the penalty to the cancelled traveler. This is rare, but it’s worth a shot to ask. Of course, the hospital may argue that health concerns are a valid cause. Finally, you may be able to find recourse through the Labor Relation Board for whatever state you’re contracted in if you have the time and energy to take the matter up. It never hurts to call the Board in the contracted state to ask. I wish I had more actionable advice, but I hope this helps!

      Reply
  5. Emmanuel says:

    Hi! Great advice! Just curious on if there’s any tips or how to handle a facility that is breaking patient safety or violating HIPAA. I told my recruiter and they’re asking me if I want to cancel the contract, is there any possibility I can get compensation if the contract is cancelled due to the facility not fixing the problems and I don’t feel comfortable working there?

    Reply
    • Kyle Schmidt says:

      Thanks for the inquiry, Emmanuel. It’s always worth a try. But unfortunately, it’s highly unlikely. There is nothing in the contract between the hospital and agency that would provide means for the agency to hold the hospital accountable in such cases. There is most likely nothing in your contract with the agency that would provide means for you to hold the agency or hospital accountable in such cases. Any recourse would either be an act of goodwill on the agency’s part or require some sort of legal action on your part. I wish I had better news…but I hope this helps.

      Reply
  6. Traveler says:

    This excellent advice. I am a traveler and have had a wonderful experience at my current assignment. The hospital wanted to cancel the contract 3 weeks early due to low census. Fortunately, something changed their minds allowing me to finish the assignment. Next time, I will ask the travel ages for a clause in the contract for severance in the event of early termination outside of my control.

    Reply

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